Subscription Agreement

1. Subscription Plans

Reelow LLC offers subscription-based access to the Reelow CRM platform with the following plans:

Starter Plan — $79.99/month

• Basic CRM features
• Lead and job management
• Estimate generation
• Basic reporting

Professional Plan — $199.99/month

• All Starter features
• SMS texting & communication
• Advanced analytics
• Workflow automations

FEATURE AVAILABILITY DISCLAIMER: Features listed are aspirational and may not be available or may function differently than described. Reelow LLC makes no guarantee that any specific features will be provided or will work as expected.

2. Free Trial Period

New customers may receive a 30-day free trial of the selected plan. The free trial:

• Begins upon successful account creation and payment method verification
• Automatically converts to a paid subscription unless canceled
• Requires a valid payment method to activate
• Is limited to one trial per customer

WARNING: You will be automatically charged the full monthly subscription fee when your trial ends, regardless of your usage or satisfaction with the service.

3. Billing and Payment Terms

Billing Cycle

Subscription fees are billed monthly in advance on the same day each month. Your billing date is established when your trial period ends or when you first subscribe.

Payment Authorization

By providing payment information, you authorize Reelow LLC to:

• Charge your payment method for all applicable fees
• Update payment information automatically (if supported by payment processor)
• Retry failed payments multiple times
• Charge additional fees for failed payment processing

Late Payments

Failed payments may result in immediate service suspension. Late fees of $25 may apply for each failed payment attempt.

4. NO REFUND POLICY

ABSOLUTE NO REFUND POLICY:

ALL SUBSCRIPTION FEES ARE FINAL AND NON-REFUNDABLE UNDER ANY CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO:

• Dissatisfaction with the service
• Inability to use features as expected
• Data loss or system failures
• Service outages or downtime
• Cancellation for any reason
• Early termination of agreement
• Billing disputes or payment errors

NO PARTIAL MONTH REFUNDS WILL BE PROVIDED UNDER ANY CIRCUMSTANCES.

5. Plan Changes

Upgrades

You may upgrade your plan at any time. Upgrades take effect immediately, and you will be charged the prorated difference for the current billing period.

Downgrades

Downgrades take effect at the start of your next billing cycle. No credits or refunds will be provided for the difference in plan pricing.

6. Service Limitations

Subscription plans may include usage limitations such as:

• Number of active users
• Number of customers/leads
• SMS message quotas
• Storage limits
• API call limits

Exceeding usage limits may result in service restrictions or additional fees. We make no guarantee that usage limits will remain consistent or that you will be notified before limits are reached.

7. Service Availability

While we strive to provide reliable service, Reelow LLC makes no guarantee regarding:

• Service uptime or availability
• Response times or performance
• Scheduled or unscheduled maintenance
• Feature availability or functionality

NO SERVICE LEVEL AGREEMENTS (SLAs) are provided. Service interruptions do not entitle you to refunds or service credits.

8. Cancellation

Customer Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of your current billing period.

Reelow Cancellation

Reelow LLC may suspend or terminate your subscription immediately for any reason, including:

• Non-payment of fees
• Violation of Terms of Service
• Abuse of the platform
• At our sole discretion

Upon cancellation by either party, no refunds will be provided, and you may immediately lose access to all data and services.

9. Price Changes

Reelow LLC reserves the right to modify subscription prices at any time. Price increases will take effect at your next billing cycle after 30 days written notice.

Continued use of the service after price changes constitutes acceptance of the new pricing.

10. Taxes

All subscription fees are exclusive of taxes. You are responsible for all applicable taxes, duties, and government fees. We may collect applicable taxes where required by law.

11. Third-Party Payment Processing

Payment processing is handled by third-party providers (such as Stripe). Reelow LLC is not responsible for payment processor fees, disputes, or issues.

Payment disputes must be resolved directly with the payment processor. Reelow LLC has no obligation to assist with payment disputes.

12. Entire Agreement

This Subscription Agreement, along with our Terms of Service and Privacy Policy, constitutes the entire agreement regarding your subscription. These terms supersede any previous agreements or representations.

13. Contact Information

For billing questions or subscription issues, contact us at:
Email: info@reelowcrm.com
Company: Reelow LLC (Wyoming)

We will make reasonable efforts to respond to inquiries, but we cannot guarantee response times or resolution of issues.

By subscribing to Reelow CRM, you acknowledge that you have read, understood, and agree to be bound by this Subscription Agreement and all associated terms.