Terms of Service
1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Customer," or "you") and Reelow LLC, a Wyoming limited liability company ("Reelow," "we," "us," or "our"). By accessing or using the Reelow CRM platform ("Service"), you agree to be bound by these Terms.
IF YOU DO NOT AGREE TO ALL TERMS, DO NOT USE THE SERVICE.
2. LIMITATION OF LIABILITY - ZERO LIABILITY
CRITICAL - READ CAREFULLY:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, REELOW LLC SHALL HAVE ZERO LIABILITY FOR ANY AND ALL CLAIMS, DAMAGES, LOSSES, COSTS, OR EXPENSES OF ANY KIND, WHETHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE, ARISING FROM OR RELATING TO YOUR USE OF THE SERVICE.
This includes, but is not limited to: data loss, system failures, security breaches, business interruption, loss of profits, loss of customers, loss of revenue, or any other damages whatsoever.
YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISSATISFACTION WITH THE SERVICE IS TO DISCONTINUE USE.
3. SERVICE PROVIDED "AS-IS"
THE SERVICE IS PROVIDED "AS-IS" AND "AS-AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.
Reelow LLC explicitly disclaims all warranties, including but not limited to:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
- Accuracy or reliability of data
- Uninterrupted or error-free operation
- Security of data or systems
4. ASSUMPTION OF RISK
BY USING THIS SERVICE, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE ASSUMING THE ENTIRE RISK OF ANY DATA LOSS, BUSINESS INTERRUPTION, SECURITY BREACH, OR OTHER DAMAGES THAT MAY RESULT FROM YOUR USE OF THE SERVICE.
You are solely responsible for implementing your own backup systems, security measures, and business continuity plans.
5. User Indemnification
You agree to indemnify, defend, and hold harmless Reelow LLC, its officers, directors, employees, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:
- Your use of the Service
- Your violation of these Terms
- Your violation of any third-party rights
- Any claims made by your customers or end users
- Any data you input into the system
6. Service Description
Reelow CRM is a customer relationship management software platform designed for moving companies. Features may include lead management, scheduling, estimate generation, customer communications, and business analytics.
Reelow LLC reserves the right to modify, suspend, or discontinue any aspect of the Service at any time without notice or liability.
7. Account Responsibilities
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Ensuring all information you provide is accurate and current
- Compliance with all applicable laws and regulations
- Your own data backup and security measures
8. Acceptable Use
You agree not to use the Service to:
- Violate any laws or regulations
- Infringe upon the rights of others
- Transmit harmful, offensive, or illegal content
- Attempt to gain unauthorized access to systems
- Interfere with the proper working of the Service
- Use the Service for any fraudulent or deceptive purposes
9. Data and Privacy
While you retain ownership of your data, you understand and agree that Reelow LLC makes no guarantees regarding data integrity, availability, or recoverability. Our Privacy Policy, incorporated herein by reference, governs our collection and use of information.
YOU ARE SOLELY RESPONSIBLE FOR BACKING UP YOUR DATA. REELOW LLC HAS NO OBLIGATION TO MAINTAIN OR PROVIDE ACCESS TO YOUR DATA.
10. Payment Terms
Subscription fees are billed in advance and are non-refundable under any circumstances. All fees are exclusive of taxes. You authorize us to charge your payment method for all fees when due.
NO REFUNDS will be provided for any reason, including but not limited to dissatisfaction with the Service, data loss, or service interruptions.
11. Termination
Either party may terminate this agreement at any time. Reelow LLC may suspend or terminate your access immediately without notice for any reason, including breach of these Terms.
Upon termination, your access to the Service and your data may be immediately revoked. Reelow LLC has no obligation to maintain or provide access to your data after termination.
12. Force Majeure
Reelow LLC shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, cyber attacks, system failures, internet outages, or any other circumstances beyond our control.
13. Governing Law and Dispute Resolution
These Terms shall be governed by the laws of the State of Wyoming, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts of Wyoming.
You waive any right to participate in a class action lawsuit or class-wide arbitration against Reelow LLC.
14. Modifications to Terms
Reelow LLC may modify these Terms at any time by posting updated Terms on our website. Your continued use of the Service after such modifications constitutes acceptance of the new Terms.
15. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
16. Marketing and Promotional Use
By creating an account and using the Service, you grant Reelow LLC a non-exclusive, royalty-free, worldwide license to use your company name, trade name, and logo to identify you as a Reelow customer. This includes displaying your name and logo on the Reelow website, marketing materials, and Reelow's social media channels.
You may revoke this permission at any time by emailing info@reelowcrm.com, and Reelow LLC will remove your name and logo from its actively maintained marketing materials within a reasonable time.
17. Contact Information
For questions about these Terms, contact us at:
Email: info@reelowcrm.com
Company: Reelow LLC (Wyoming)
By using the Reelow CRM Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.